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ROLECustomer Service & Reservations Agent - Brussels
Location
Europe
Salary/Type
Permanent / Full Time
Customer Service & Reservations Agent in Brussels!
  • Are you enthusiastic about aviation?
  • Are you interested in air cargo or logistics?
  • Do you want to become part of a successful & expanding global airfreight organisation?
If you answered “YES, YES, YES!”, we want to hear from you!
We welcome interest from those looking for full-time or part-time work.
Email us to understand more about the roles we have and the attractive package we offer!
Summary of responsibilities
  • Cargo bookings using various reservation systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
Candidate Profile
  • Languages – Dutch and English (other languages a bonus!)
  • IT & Computation skills
  • Effective teamwork and communication
  • Excellent attention to detail
  • Demonstrable flexibility/resilience
  • Must already be able to live and work in Belgium
If the above position appeals to you, please send your CV/resume with a cover letter to Lindsay White at lindsaywhite@jivaro.com.au
ROLEHR Administrator
Location
United Kingdom
Salary/Type
Permanent / Full Time
We are on the hunt for an experienced HR Administrator in the UK.
  
Human Resources Administrator
Based: Crawley, UK
Reports to HR Manager
Are you an experienced HR generalist looking for your next career move? 
Are you looking to join an international wholly owned company and interrelated aviation companies which cover virtually all aspects of airline cargo sales, logistics and management of freighter aircraft?
If you’re an experienced HR Administrator/Generalist and are looking for an exciting new challenge, we’d like to hear from you.
  
SUMMARY:
Network Aviation Group (NAG) heads up a group of two dozen wholly owned and interrelated aviation businesses, including Network Airline Services. Originally formed in 1985, the Group now spans five continents. We offer a variety of sales and services to client airlines and manage a fleet of freighter aircraft on a network of scheduled routes and charters worldwide.
The HR resources department manages the entire employee lifecycle from recruitment to retirement for all NAG offices worldwide, covering learning and development, company benefits, recruitment, payroll processing, updating and developing HR policies, overseeing performance management, supporting health and well-being and dealing with people-related concerns.
The HR administrator assists the HR manager with daily tasks such as payroll & benefit administration, processing joiners and leavers, HR data systems, and documenting policies. The role of HR administrator also covers human resources functions, including recruiting, training and employee relations. This role would suit a junior HR professional seeking more exposure and broader experience in an international organisation.

PRINCIPAL ACCOUNTABILITIES:
The HR Administrator will:
  • Manage European, UK, South African and US payroll together with the HR Manager;
  • Administer group benefits, including pensions, private medical, Life insurance, income protection and the group employee assistance programme;
  • Be responsible for the administration of recruitment and induction, including arranging and attending interviews and following up with candidates and recruiters;
  • Be responsible for leaver management administration;
  • Assist the HR Manager with administration of learning & development for the group;
  • Assist with the management and updating of data systems including the current leave management system (Whosoffice) and future/potential HR systems;
  • Assist in updating and developing existing and new policies and procedures;
  • Be the first point of contact for employee-related queries, escalating and following up on them where required, clarifying questions arising from company policies or procedures;
  • Assist in researching global inflation trends on an annual basis to advise the HR Manager and the Board of Directors;
  
Network Airline Management Job Description: HR Administrator July 2024
  • Assist in the development of group performance management initiatives;
  • Carry out other reasonable work-related requests as directed by the Line Manager.
  
REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:
  • HR-related o Prior payroll experience is essential. International payroll exposure an advantage;
  • Demonstrable experience as an HR assistant or HR administrator;
  • Knowledge of human resources and employment law an advatage;
  • CIPD level 3 certification an advantage;
  • Team Working and Communication o Exceptional interpersonal skills, including active listening and demonstrable ability to work well with others;
  • Demonstrable ability to build trust at all levels.
  • Attention to Detail/Organisation o Excellent analytical and problem-solving skills to achieve prompt resolution
  • Excellent task and time management;
  • Efficiency and organisation in all responsibilities.
  • Computing Skills o Proficiency in MS Office applications essential
  • Experience in other HR systems an advantage;
  • Ability to critically analyse data and advise on trends an advantage.
  • Flexibility/Resilience o Dealing effectively with day-to-day responsibilities, often under time pressure;
  • Adaptability in the face of changing situations & priorities.
  • Integrity and Commitment o Ability to demonstrate a high level of integrity and work ethic
  • A can-do attitude with a keen willingness to learn and develop.
  
AN EQUAL OPPORTUNITIES EMPLOYER:
  • This Organisation is an equal opportunities employer. Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
  
***All applicants must have unrestricted right to work in the United Kingdom.***
To apply, please send your CV and a cover letter/email to:
lindsaywhite@jivaro.com.au
ROLESales Executive UK
Location
United Kingdom
Salary/Type
Permanent / Full Time
We are on the hunt for an experienced Sales Executive UK (Cargo).
  
Sales Executive UK
Based: London Heathrow
Reports to Sales Director - Heathrow
Are you a dynamic, respected sales professional looking for your next career move in the air cargo industry?
Are you looking to join an international wholly owned company and interrelated aviation companies which cover virtually all aspects of airline cargo sales, logistics and management of freighter aircraft?
If you have previous experience in Cargo Sales and are looking for an exciting new challenge, we’d like to hear from you.
  
SUMMARY:
Established in 1985 in London, the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft, together with partners and suppliers, on a network of scheduled routes and charters worldwide.
The sales department is responsible for ensuring that the airlines we represent are well-known in the market and freight agents repeatedly use our services. It is responsible for selling the space in the aircraft holds to maximum capacity.
They ensure customer satisfaction to allow for repeat and new business and that the rates offered are mutually acceptable to both the customer and the airline. To gain and keep business, they regularly visit cargo agents to discuss rates/services and future business.
This position would suit a commercially-minded and operationally aware individual with previous sales experience ideally in the airline, airfreight, or logistics industries.
  
KEY RELATIONSHIPS:
  • Principal contacts: Sales team, Commercial team
  
PRINCIPAL ACCOUNTABILITIES:
The Commercial Executive is principally responsible for:
  • Ensuring the airlines we represent are well-known within the cargo industry;
  • Obtaining repeat and future business through regular contact with customers and cargo agents;
  • Assisting the Sales Director in the development of new projects;
  • Issuing tariffs on behalf of carriers, updating rate platforms in the market;
  • Issuing contract rates and promotion tariffs, managing tenders;
  • Managing the CRM programme and updating it with sales reports/data after visits;
  • Production and reporting of key operational statistics and performance indicators where requested;
  • Evaluating IATA CASS statistics and performance reports in conjunction with the Sales Director;
  
Network Airline Management Job Description: Sales Executive June 2024
  • Analysing industry-related statistics to ensure you and the Company are up to date with industry intelligence to maximise business;
  • Close coordination with operations, agents and group overseas offices;
  • Other reasonable work-related requests as directed by the Line Manager.
  
REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:
  • A proven track record in sales or customer service.
  • A demonstrable passion to ensure a positive customer experience.
  • Team Working and Communication o Exceptional communication skills
o Demonstrable collaborative skills with experience of interaction at all levels, including internal and external stakeholders.
  
  • Attention to Detail o A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
o Efficiency and organisation in all responsibilities.
  
  • Flexibility/Resilience o A flexible approach to working hours - the role may involve out-of-hours work.
o Dealing effectively with day-to-day responsibilities, often under time pressure.
  
  • Integrity and Commitment o Ability to demonstrate a high level of integrity and work ethic
o A can-do attitude with a keen willingness to learn and develop.
  
  • IT skills o Good IT knowledge of Microsoft suite of programmes
o Ability to perform & analyse mathematical calculations
  
  • All applicants must have unrestricted right to work in the United Kingdom.
  
AN EQUAL OPPORTUNITIES EMPLOYER:
  • This Organisation is an equal opportunities employer. Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
  
***All applicants must already have unrestricted right to work in the United Kingdom.***
To apply, please send your CV and a cover letter/email to:
lindsaywhite@jivaro.com.au

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