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Customer Service & Reservations Agent in Brussels!

• Are you enthusiastic about aviation?
• Are you interested in air cargo or logistics?
• Do you want to become part of a successful & expanding global airfreight organisation?

If you answered “YES, YES, YES!”, we want to hear from you!
We welcome interest from those looking for full-time or part-time work.
Email us to understand more about the roles we have and the attractive package we offer!
Summary of responsibilities

• Cargo bookings using various reservation systems.
• Post-flighting and generating flight files.
• Preparing build instructions for handling agents.
• Arranging trucking and handling.
• Assisting in Commercial Activities.
• Handling enquiries and quotations.
• General Administration.

Candidate Profile

• Languages – Dutch and English (other languages a bonus!)
• IT & Computation skills
• Effective teamwork and communication
• Excellent attention to detail
• Demonstrable flexibility/resilience
• Must already be able to live and work in Belgium

If the above position appeals to you, please send your CV/resume with a cover letter to Lindsay White at lindsaywhite@jivaro.com.au

Customer Service & Reservations Agent – Amsterdam
Network Airline Services
 
Job Description:
 
Summary of responsibilities

• Cargo bookings using various reservation systems.
• Post-flighting and generating flight files.
• Preparing build instructions for handling agents.
• Arranging trucking and handling.
• Assisting in Commercial Activities.
• Handling enquiries and quotations.
• General Administration.

 
Candidate Profile

• Languages – Dutch and English
• IT & Computation skills
• Effective teamwork and communication
• Excellent attention to detail
• Demonstrable flexibility/resilience
• Must already be able to live and work in The Netherlands

 
If you’d like to learn more, please send your CV/resume to lindsaywhite@jivaro.com.au

Opportunity - Ayers Rock Resort!

Are you an experienced Hotel General Manager with experience in hotel operations?

Have you worked with various hotels in a Resort Management capacity?

A unique opportunity has arisen for a General Manager Hotels & Operations for Ayers Rock Resort – and new are currently looking for interested candidates.

Job Context: 
Voyages operates unique world class Indigenous cultural tourism experiences and destinations. Our values of Trust, Respect, Excellence and Courage inform how we think and act every day. The diversity, skills and passion of our people are the foundation of what we deliver to our customers, and we are dedicated to achieving stellar results and exceeding customer expectations every day. 
This role requires a strategic mindset, exceptional leadership skills, and the ability to drive performance across a complex, multi-faceted resort operation. The incumbent will be expected to balance short-term operational excellence with long-term strategic goals, ensuring the resort's continued growth and success in a competitive marketplace. 

Primary purpose of the role: 

• Improve profitability and ROI by supporting your managers to ensure expenses are managed through proactive labour cost management relative to occupancy while maintaining resort quality. 
• Drive guest satisfaction across all areas by guiding your management team in implementing effective systems, maintaining high standards, and intervening directly when necessary to ensure exceptional service delivery. 
• Protect company investment via coordinated preventative maintenance and asset management. 
• Support Indigenous employment targets through employee development and retention. 
• Achieve objectives while upholding ethical standards, fostering excellence, and driving innovation in guest experience and operations. 
• Cultivate and maintain strong relationships with key stakeholders, partners, and local community leaders. 
• Ensure compliance with all relevant legal and regulatory requirements in the hospitality industry. 
• Lead and inspire a high-performing senior leadership team, fostering a culture of accountability and continuous improvement. 
• Oversee crisis management and risk mitigation for your zones and ensure there are strategies to protect the resort's reputation and assets. 

The key duties to be performed are: 

• Strategic Leadership and Vision: Assist with the development of and implementation long-term strategies for resort growth, market positioning, and competitive advantage. 
• Stakeholder Management: Cultivate relationships with key internal and external stakeholders, including investors, partners, local community leaders, and regulatory bodies as required. 
• Team Leadership and Development: Lead and inspire your leadership team, fostering a culture of excellence, innovation, and continuous improvement. 
• Financial Oversight: Ensure overall financial health of areas under direct responsibility, including budgeting, forecasting, and reporting to the Resort General Manager. Monitor and analyst financial performance of management departments, identifying areas for improvement and supporting the teams to implement strategies to optimise profitability within assigned scope. 
• Reputation and Crisis Management: Oversee strategies to maintain and enhance the resort's reputation, including proactive risk mitigation and effective crisis response when necessary. Collaborate where required with Sales, Marketing & Revenue teams to ensure consistent brand messaging and guest experience alignment. 
• Regulatory Compliance: Ensure the resort operates in full compliance with all relevant laws, regulations, and industry standards. 
• Indigenous Employment and Cultural Integration: Continue to support NITA trainees and other initiatives for Indigenous employment, development, and cultural recognition within the resort operations. 

For more information on the above please contact lindsaywhite@jivaro.com.au

Position overview
 
Reporting to the Group General Manager Retail, the National Sales Manager will be an enthusiastic results-driven individual. You’ll be responsible for leading a team of Account Managers to maximise Helloworld’s profitability while providing direction to the Helloworld network and travel agents. Your excellent relationship management and negotiation skills will see you successfully championing our products and service across the network.
 
What you’re accountable for?
 
·         In conjunction with the Group General Manager Retail & Commercial Teams implement a strategic plan for the Branded & Associate Networks.
·         Deploy an internal and external communication plan that ensures effective communication with all key stakeholders and alignment with strategy.
·         Inspire and direct the Account Management team and member network to deliver on the strategic plan.
·         Provide day-to-day strategic and operational direction to the Account Managers ensuring ongoing achievement of designated sales target levels.
·         Ensure retention and growth of existing Retail members, as per business plan targets
·         Actively manage individual performance of Account Managers
·         Assist in preparing value proposition summaries for Helloworld Members (to support and inform Member retention strategies)
·         Ensure the Helloworld Travel value proposition is delivered, communicated and demonstrated to all members by supporting contract analysis and modelling
·         Maintain and develop a thorough knowledge of all Helloworld Group products and services
·         Alignment to franchise company policy, procedures and performance standards – including but not limited to retail identity, branding, store specifications, customer services, sale of preferred products, reporting.
 
Other considerations
You may be required to travel interstate and overseas from time to time and provide support and advice to parts of the world outside your time zone.
 
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.
 
You will be subject to and comply with company policy to ensure we promote a harmonious work environment.
     Position details
 
 
·         The position reports to Group General Manager Retail
·         The position is based in Melbourne
·         The role is Full Time
 
Key result areas
 
 
·         Drive TTV and Revenue growth nationally for Agent network
·         Retention
·         New Branded stores
·         Team coaching and development
·         Compliance with CRM and Sales
 
 
Qualifications
 
·         Certificate IV in Travel and Tourism or Bachelor’s Degree.
 
Experience
 
·         5+ years of experience in the retail travel management industry is preferred
·         Experience from a travel agency network or aggregator of travel agency services is beneficial
·         Experiencing in managing airfare information is desirable
·         Excellent written and verbal communication skills
·         An effective team player, with well-developed problem-solving skills
·         Proven track record of building solid relationships with a broad set of stakeholders, including travel agents, owners, preferred partners, and internal stakeholders

POSITION: Senior Business Travel Consultant
REPORTING TO: Operations Lead / Operations Manager
OFFICE LOCATION: Sydney, Australia
Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other.
PRINCIPAL RESPONSIBILITIES:
▪
Provide a dedicated service to a portfolio of corporate clients
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A desire to always exceed client expectations
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To demonstrate proactive thinking when providing travel solutions
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Ensure Duty of Care when creating the travel itineraries for the guest
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Provide added value to clients through specialist supplier relationships
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Exceptional communication skills with timely responses to calls and emails
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Quality Control across all aspects of our procedures and processes
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Able to provide the most cost-effective solutions using all available sources
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To always comply with the clients, travel policies and guidelines
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To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
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To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
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To meet all deadlines as required, internally or client driven SLA’s
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To adopt a learning attitude and attend relevant training / coaching as required
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Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
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Reach the revenue and profit targets by creating income opportunities
CORE SKILLS/COMPETENCIES REQUIRED:
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A minimum of 10 year corporate travel experience with a TMC
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Has achieved a continuous record of experience in a core business travel environment
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High level qualification level Fares & Ticketing
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Fully conversant with one or all GDS systems
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Have a ‘team player’ approach to an office environment
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Experience in using MS Word and Excel software packages
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Excellent interpersonal skills
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Sound knowledge of the Corporate Clientele
DESIRED BEHAVIOURAL ATTRIBUTES:
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Ability to develop and maintain strong relationships with colleagues, clients, and suppliers alike (positive people skills)
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Efficiently able to coordinate resources to support your sales activities (organisational agility)
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Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
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Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)
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WORKING HOURS AND TRAVEL:
▪
This role will be based out of R&M’s office based in Sydney, hours of operation is from 8am – 8pm, on a shift rotation
INTERNAL RESPONSIBILITIES:
▪
Responsible for assisting with compliance to Reed & Mackay’s certification programmes