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ROLEAirport Manager
Jivaro Recruitment is looking for a dynamic and experienced Airport Manager to operate a regional airport located in the Northern Territory.

The Role:

The role is responsible for managing a high performing and service-oriented Airport Team, whilst ensuring the Airport is compliant with CASA, AMSD, Airservices, WHS and other applicable standards. In addition, the position is tasked with maintaining the serviceability, efficiency and presentation of all assets to provide a consistently exceptional tourist experience.

Key Responsibilities:
• Maintain Airport facilities, CA/GRS, Aerodrome Manual, Airport Emergency Plan, Safety Management System, Drug & Alcohol Management Plan and any other regulatory documentation and frameworks to reflect best practice and to meet CASA standards.
• Take responsibility for the financial viability and performance of the Airport and assist with commercial negotiations to optimise the Airport’s financial viability and delivery outcomes.
• Take responsibility for accurate budget forecasting and on-target performance.
• In partnership with the business, develop strategic initiatives and plans for the Airport to improve offering, financial performance and future direction.
• Recruit, train, effectively manage and retain a high performing Airport staff and team.
• Achieve and progress quality technical Inspection reports acceptable to CASA standards as required.
• Maintain accurate information in the Aeronautical Information System.
• Maintain aviation security facilities, security services and the Transport Security Plan to an acceptable AMSD standard.
• Maintain liaison with emergency service personnel and run safety and security exercises acceptable to external assessment.
• WHS awareness and compliance at high standard to avoid and appropriately respond to incidents.
• Maintain airport facilities to meet airline, passenger, business partner and other stakeholder expectations.
• To uphold a professional image for the resort and Airport at all times whilst undertaking daily duties.
• To develop professional customer relationships and ongoing provision of excellence in customer service, internal and external.
• To liaise with various Resort departments to achieve an organised and cohesive approach towards daily operations.
• To liaise regularly with the Legal and Compliance Team in relation to Airport compliance and provide guidance and advice on Airport regulation and best practice.
• To create and maintain positive internal relations with all staff and management throughout Ayers Rock Resort and across Voyages to assist and support the business operations.
• Maintain up to date knowledge of goods and services provided by Ayers Rock Resort as well as the local area in order to provide accurate and relevant information to customers.
• Resolve customer complaints to the customer’s satisfaction within your level of training and authority.

Essential Qualifications, Experience & Skills:
• Extensive experience successfully managing and overseeing complex Airport operations at a domestic, regional or international airport.
• Extensive knowledge of airport safety and security regulations and standards.
• Formal qualifications in Business, Aviation or Management and ideally holding an Aviation Reference Number, an Aircraft Radiotelephone Operator Certificate of Proficiency and Aerodrome Reporting Officer Certificate. Civil Engineering qualifications would be desirable.
• Experience in promoting and facilitating airports to achieve strategic business outcomes.
• Proven technical writing skills particularly for briefs, reports and the revision of manuals.
• Advanced budgeting and financial management skills.
• Extensive experience successfully managing a high performing operational team including proven ability to manage employee performance.
• Excellent computer and literacy skills.
• Excellent customer service skills.
• Proven ability to manage changing priorities and work under pressure.
• Ability to maintain positive and highly effective working relationships with regulators, business partners and other stakeholders.
ROLEGeneral Manager Retail
We are looking for a competent and proactive General Manager of Retail to join the senior leadership team of an iconic Australian travel company.

The Role:
This role is responsible for coordinating and administering retail operations across the group ensuring superior financial performance through labour management and revenue generation. This role will oversee all retail options on offer to resort guests, community and team members who live within the area. The outlets include a supermarket, hairdresser, clothing shop, newsagency, petrol station, souvenir shops, and an art gallery.

Key Responsibilities:
• Plan, direct and manage the retail operations across the business to achieve or exceed budgeted sales and profit targets.
• Review, monitor, evaluate and report on the retail performance in accordance with business objectives.
• Manage, report and analyse the operating budget and expenditure and ensure costs are contained within approved budget levels.
• Review retail supply agreements on a periodic basis to ensure they comply with established company policies.
• Maintain up to date knowledge of goods and services provided by company as well as the local area in order to provide accurate and relevant information to customers.
• Continually review merchandise mix to ensure representation of Australian products.
• Oversee the buying function in co-ordination with the Retail Buyer and respective Managers.
• Ensure that in properties with multi sites the merchandise mix is such that the various outlets are easily distinguished.
• Identify retail opportunities and trends that would enhance the existing retail product offers.
• Identify and rectify poor performance in conjunction with the business unit managers.
• Monitor retail spends and yields for each outlet in the group and identify corrective action.

Essential Qualifications, Experience & Skills:
• Strong Influencing and negotiation skills.
• Excellent communication skills and ability to build relationships with suppliers and local indigenous communities.
• Understanding of retail in a hospitality environment.
• Ability to effectively create and manage a productive team across a diverse range of retail outlets.
• Strong conflict resolution skills at a departmental level.
• Financial skills including budget management, forecasting and reporting as required.
• Ability to effectively manage conflicting priorities.
• Self-motivated and committed approach to the achievement of business goals.
• Good computer and literacy skills.


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