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ROLEEvents Manager
Location
Sydney
Salary/Type
About the Role:

We are searching for an enthusiastic event manager with a positive, ‘can do’ attitude to assist within the business of organisinging events that enhance our organization's image, improve client loyalty, and enhance our brand-to-client experience. Reporting directly to the Managing Director, the Events Manager will be tasked with researching and securing venues, planning and managing our events' calendar, negotiating quotes and agreements with vendors, assisting with event marketing, monitoring timeframes and budgets, networking, and delivering on event brief objectives
  
We are looking for individuals who have experience with event management, specifically in a luxury/high end environment. The successful applicant will have a proven track record in successful event management. The ideal candidate is extremely detail oriented and has superior organisational skills, excellent communication skills required, verbal and written, to effectively communicate with the leadership team. Must show creativity, initiative, and good judgment, as well as sound decision making, problem solving and research skills.
  
Key Responsibilities:
  • Manage timelines and deliverables for logistics/creative/marketing teams and ensure critical deadlines are communicated and met
  • Clearly communicate objectives, project status and updates to team members on a regular basis
  • Prepare and manage budget for all events
  • Source relevant venue locations
  • Assist in the management of digital events
  • Act as main client liaison providing proactive consultation for internal business partners throughout program development and execution while driving service standards and seeking opportunities to enhance user experiences.
  • Collaborate with team and internal business units to craft and execute event strategies.
  • Creatively design each event environment to achieve client goals and purposes that align with company culture.
  
Key Requirements:
  • Be able to work autonomously but also be part of a team environment
  • Preferable if they have experience in Eventsair.
  • Be able to work on both incentive events and also corporate events.
  • Assertive and participate as part of a team and open to new ideas.
  • Experience managing budgets from inception to final reconciliation with strong negotiation skills
  • Able to demonstrate strategic thinking on all program related matters with alignment to the company vision
  • Able to create and promote new and innovative event ideas and design to deliver unique user experiences
  • Exceptional client and vendor management skills
  • Excellent verbal and written communication skills
  
If this sounds like you, and you’re looking for a new challenging and rewarding career, please apply or contact Neil Ager at on 0422 952 877 for a full job description and/or confidential discussion.
 
ROLEExpressions of Interest
Location
Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney
Salary/Type
N/A
Permanent / Full Time
JIVARO is looking for dedicated travel industry professionals to assist us ‘Matching Exceptional Candidates to Ultimate Careers’.
  
The Aviation and Travel division of JIVARO Recruitment is now searching for candidates who may have been adversely impacted by the global COVID-19 pandemic, or those individuals who are simply looking for a career change.
  
The post-covid world will offer a unique opportunity to reframe the foundations of the global aviation and travel industry, and we are expecting a strong demand in roles from Airlines, Airports, Tour Operators, Wholesalers, Cruise Companies, Hotels, TMCs, Travel Agents, Cargo Companies and Tourism Boards. JIVARO is rapidly building its database of candidates to be able to meet our clients’ needs, and we are now seeking expressions of interest from all interested parties for a variety of different positions.
  
The nature of Aviation and Travel is that it is always moving, always changing, and always improving. We have a team of experienced industry experts with a high level of recruitment and technical expertise. Our service is confidential, professional, and friendly, and you can be assured of the highest level of integrity across all aspects of our screening and recruitment processes.
  
We are encouraging people with varied experience across all aviation and travel sectors who wish to pursue or re-start their career in the industry to send their resume and potential ideal role/s to applications@jivaro.com.au
  
For more information on JIVARO see www.jivaro.com.au
ROLEJunior Corporate Travel Consultant
Location
Melbourne
Salary/Type
About The Role:
We are seeking a Junior Corporate Travel consultant to join our team who will successfully manage Domestic and International travel for a select portfolio of clients in a professional and proactive manner for both online and offline bookings. If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. The ideal candidate is passionate, customer centric and enjoys creating memorable experiences for customers. You will drive to succeed and the ability to provide excellent service over the phone while multitasking with computer systems and digital forms of communications.
  
  
Key Responsibilities:
  • Are an enthusiastic team player
  • Are passionate about travel
  • Enjoy building relationships with clients and colleagues
  • Are a clear communicator
  • Display strong work ethic
  • Have proven strong customer service skills
  • Are well organised with strong attention to detail
  
  
Key Requirements:
  • Minimum 2 years experience in Corporate Travel
  • Experience working with Galileo, Tramada is highly desirable
  • Strong fares and ticketing knowledge for both Domestic and International travel and ability to self ticket is preferred but not essential
  
If this sounds like you, and you’re looking for a new challenging and rewarding career, please apply or contact Neil Ager at on 0422 952 877 for a full job description and/or confidential discussion.
We are a leading and multi award winning boutique Travel Management Company with 40 years in business. We are dedicated to providing our clients with personalised service to assist businesses develop efficient travel programmes. We are seeking a Corporate Travel consultant to join our team who will successfully manage Domestic and International travel for a select portfolio of clients in a professional and proactive manner for both online and offline bookings.
ROLETravel Solutions Specialist
Location
Sydney
Salary/Type

About the Role

We are seeking a Travel Technology Specialist to lead project design sessions, understanding and analysing client business requirements, provide guidance and best practices on optimal configuration options to meet client needs, configuring the client’s site, managing third-party and Concur integrations and training clients and preparing for deployment of service to employees.
  
Key Responsibilities:
  • Provide client support for travel technology
  • Provide online customer reporting when required
  • Work collaboratively with internal parties to administer the client side, exceed expectations and ensure customer satisfaction.
  • Project manage customer implementations working towards deadlines
  • Implementation of appropriate systems with customer plans
  • Work closely with the customers, attending meetings and networking events
  • Ensuring business plans and strategies are in place
  • Reviewing customer profitability regularly to ensure margins are maintained
  • Set up and maintenance of systems
  • Customer reporting and analysis to drive better systems - monthly customer review meetings & data reporting
  
  
Key Requirements:
  • Experience within the travel industry and industry systems is highly regarded
  • Excellent verbal and written communication skills
  • Self-motivating, able to assume responsibility and work autonomously in a professional manner
  • Excellent interpersonal and customer services skills, and time management skills
  • Ability to be very hands on with constantly changing and challenging work
  
  
If this sounds like you, and you’re looking for a new challenging and rewarding career, please apply or contact Neil Ager at on 0422 952 877 for a full job description and/or confidential discussion.
  
  
 
ROLETravel Technology Support
Location
Sydney
Salary/Type
About the Role:
We are hiring for a Travel Technology Support Role to provide ongoing assistance with technology projects in line with Travel Department objectives and alternate assignments with new and ongoing user training for all online platforms, and support the development of user training reference material. Throughout this role you will maintain effective communication with travel team members and third party vendors regarding updates or changes to underlying technology applications and maintain effective communication with travel team members and third party vendors regarding updates or changes to underlying technology applications
  
  
Key Responsibilities:
  • Provide customer support for online bookings tools (Serko, Concur & Locomote) and associated technologies.
  • Provide internal assistance to consulting teams across AU and NZ for online and integrated systems.
  • Update and maintain customer databases in the online systems
  • Liaise with external and internal clients in a professional manner
  • Assist with online builds, changes and reconfigurations when needed
  • Work to, thrive and achieve through KPIs that both relate to performance and behaviour
  • Contribute to you and your team's continual learning and upskilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents
  • Build internal relationships across global teams
  • Evaluates data critically; identifies and defines problems, determines the probable causes and suggests solutions.
  • Follows detailed procedures and ensures accuracy in documentation and data;
  • carefully monitors processes and organises systems of records.
  
  
Key Requirements:
  • Significant experience in a customer service role who finds satisfaction in providing delight to those experiences
  • Travel Industry experience or contact centre experience preferred
  • Metrics-driven as an indicator and motivator of success
  • A skilled communicator, proficient in both verbal and written English/language who enjoys creating personalised verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback
  • Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
  • Tech Savvy - not an expert but will be able to be confident in Serko, Concur, Tramada and Galileo.
  
If this sounds like you, and you’re looking for a new challenging and rewarding career, please apply or contact Neil Ager at on 0422 952 877 for a full job description and/or confidential discussion.

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