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Are you an energetic travel professional who thrives on strategically managing a customer portfolio and providing an exceptional customer experience? Do you relish working in a fast-paced environment focusing on building lasting relationships and ensuring customer satisfaction, growth, and retention? Your in-depth experience in the corporate travel industry is crucial to this role, where your portfolio will include a diverse mix of global, regional, and local customers.
 
Our client is a world leader in delivering solutions and services to companies requiring complex logistical management of their staff travel.
 
Responsibilities
You will be responsible for:

• Establishing business plans, providing consultative analysis, and conducting quarterly reviews.
• Monitoring business plans alongside monthly revenue targets, forecasts, and customer objectives.
• Developing and maintaining strong client relationships through regular client contact and communications with global account managers and internal teams.
• Working closely with clients and in-house operations to ensure a consistent and SLA-driven service delivery
• Continual review of the customer value proposition to ensure retention and success with re-tenders
• Effectively demonstrate the companies operating and analytical tools at the client level.

Core Competencies

• Strong relationship-building skills
• Demonstrated success in a client experience/account management role in the corporate travel industry
• Excellent presentation and communication skills, both written and verbal
• Budgeting, forecasting, and sales reporting experience
• Sound attention to detail and time management
• Driven and resilient with the ability to self-manage and prioritise
• Proficiency with Microsoft Office, familiarity using a CRM system, and ability to adapt to new software programs.
• Creative "outside the box" thinking.

  Key Responsibilities:

• Reconcile supplier statements.
• Reconcile booking files in Tramada.
• Manage accounts payable transactions.
• Reconcile revenue from suppliers.
• Prepare business reporting via Tramada and Xero.
• Reconcile company expenses.
• Identify and manage discrepancies.

  
Skills/Knowledge:

• Tramada and/or Xero systems experience preferred.
• Financial and Accounting knowledge.
• Exceptional attention to detail.
• Team orientated with the ability to work autonomously and to coach and mentor other members of the team.

  
If you’re interested in the above opportunity, please send your resume in the first instance to lindsaywhite@jivaro.com.au

A global leader in Aviation Ground Handling, seeks an experienced General Manager to oversee operations in QLD, SA, & WA. Reporting to the Director Ground Handling, this senior role requires leadership in safety, service delivery, efficiency, and cost effectiveness.

Primary Duties:

• Lead and manage all Ground Services activities
• Develop and implement customer strategic plans
• Manage and develop the Ground Services Management teams
• Build and maintain relationships with external stakeholders
• Collaborate with dnata Australia departments for cohesive service delivery
• Manage department budget and P&L
• Analyze financial and operational results and initiate improvement plans
• Support business growth and brand sustainability

Requirements:

• Degree level education or equivalent
• Extensive leadership experience driving a customer-centric service culture
• Excellent communication and interpersonal skills
• Record of building relationships with customers and stakeholders
• Business acumen in financial and budget management
• Experience in driving cultural change and continuous improvement
• Previous experience in the airline industry preferred
• Knowledge of highly regulated industries and compliance management

If you are looking to build your career, please send your resume and cover letter to lindsaywhite@jivaro.com.au

Join the leading luxury travel company and oversee the strategic management of Cruise Operations in Australia and New Zealand. As part of the Akorn Destination Management division, you will drive commercial success and ensure exceptional service delivery.

Key Responsibilities:

• Manage Australian and New Zealand Cruise Operations for Turnaround, Shore Excursions, and Land Programs
• Oversee key cruise accounts and drive RFP submissions to expand the client base
• Develop and maintain relationships with cruise stakeholders
• Create and manage budgets and forecasts for forward-looking insights
• Lead the cruise team in policy and procedure development for increased effectiveness
• Collaborate with internal and external partners to develop innovative products and services
• Resolve issues and follow up on customer service and quality control matters promptly
• Represent A&K/Akorn at industry events and provide regular reporting and insights

Requirements:

• Minimum 5 years' experience in the Cruise Industry
• Strong track record in Operations, Budgeting, and Staff Management
• Knowledge of Abercrombie & Kent and Akorn is desirable
• Excellent product knowledge of Australia and New Zealand ports
• Strong relationships with Cruise Industry partners
• Proficient in Microsoft Office and reservations systems
• Ability to work flexible hours, including weekends and public holidays
• Must have own mode of transport

If you are interested or know of anyone who may be interested please contact Lindsay White at lindsaywhite@jivaro.com.au

We're looking for a Head of Product – Inbound to join our prestigious client, Abercrombie & Kent, in Melbourne. As a key member of the team, you'll report to the General Manager and lead a team of four. Your role will involve developing and managing contracted products across Australia and New Zealand for the inbound tourism market, catering to A&K's luxury clientele worldwide.

Key Responsibilities:

• Develop, negotiate, and manage contracted products for the inbound tourism market.
• Manage product development and contracting across Australia and New Zealand.
• Establish and maintain relationships with local suppliers.
• Ensure exceptional luxury accommodation and tourism services for A&K's clients.

Qualifications and Experience:

• Minimum 5 years' experience in a product/contracting role with an Inbound Tour Operator.
• Strong product knowledge of Australia and New Zealand.
• Experience in the luxury travel market.
• Proven track record in negotiation and contracting.
• Leadership and team management skills.
• Financial management skills.
• Commitment to high levels of customer service.
• Experience with in-house reservations systems (Travel Studio experience advantageous).

This is a full-time position based in Melbourne, requiring occasional interstate and overseas travel for up to six weeks per year, including familiarization trips.

For further information, or to submit your application, please contact
lindsaywhite@jivaro.com.au

Join our team in Brisbane as a Management Accountant, providing reporting, analysis, and commercial support to the Head of Finance. This role offers growth opportunities within a 'can do' and 'team-oriented' culture.

Responsibilities:

• Maintain revenue and cost of sales integrity for all branches
• Prepare reports for analysis and profitability
• Assist with forecasts, budgets, and CIPs
• Support month-end processing and reporting
• Provide ad hoc reporting and analysis
• Focus on improvement and streamlining processes
• Assist with system migration and backup team members
• Perform ad hoc duties as requested

Qualifications and Experience:

• Partway through completion of CA/CPA or equivalent
• Working knowledge of accounting functions, preferably in forwarding
• Ability to work with accounting software and intermediate Excel skills
• Interest in technology and systems improvements
• Interest in operational aspects of the organization

If you’re interested in learning more and would like to see the full Job Description, please send your resume in the first instance to lindsaywhite@jivaro.com.au.

Responsibilities:

1. Marketing Strategy: Develop and execute comprehensive marketing strategies tailored to the Australian market and the UAE, aligning with the company's overall objectives and brand positioning.
2. Campaign Management: Plan, implement, and monitor marketing campaigns across various channels including digital, print, events, and social media to drive brand awareness, engagement, and lead generation.
3. Content Creation: Produce engaging and compelling content such as blog posts, articles, whitepapers, case studies, and multimedia assets to support marketing initiatives and enhance brand storytelling.
4. Market Research: Conduct market research and competitor analysis to identify trends, opportunities, and challenges, providing insights to inform marketing strategies and tactics.
5. Client Engagement: Develop and nurture relationships with clients through targeted marketing initiatives, communication campaigns, and client events to foster loyalty and retention.
6. Bid-Writing: Prepare high-quality bid proposals and responses to Requests for Proposals (RFPs), leveraging industry knowledge and insights to showcase the company's value proposition and capabilities.
7. Brand Management: Ensure consistency and coherence in brand messaging, visual identity, and tone of voice across all marketing materials and touchpoints.
8. Performance Tracking: Monitor and analyze key marketing metrics and KPIs to assess the effectiveness of campaigns and initiatives, making data-driven recommendations for optimization and improvement.
9. Cross-Functional Collaboration: Collaborate closely with sales, product, and operations teams to align marketing efforts with business objectives, support sales activities, and drive revenue growth.

Requirements:

1. Experience: Proven experience in marketing roles, preferably within the travel industry or related sectors, with a track record of successful campaign management and lead generation.
2. Marketing Skills: Strong understanding of marketing principles, strategies, and tactics, with expertise in digital marketing, content creation, and campaign management.
3. Bid-Writing Skills: Demonstrated ability to write compelling and persuasive bid proposals and RFP responses, showcasing the company's strengths and capabilities to potential clients.
4. Creativity: Creative thinking and problem-solving skills, with the ability to develop innovative marketing ideas and solutions to meet business objectives.
5. Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely to diverse audiences.
6. Analytical Skills: Proficiency in data analysis and interpretation, with the ability to leverage analytics tools and metrics to optimize marketing performance and ROI.
7. Team Player: Collaborative mindset with the ability to work effectively in cross-functional teams and build strong relationships internally and externally.
8. Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing multiple projects and priorities simultaneously while maintaining attention to detail and quality.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Dynamic and inclusive work culture within a global organization.
• Exposure to diverse markets and clients in the travel industry.

Join Reed & Mackay Travel Group as a Marketing Executive and play a key role in driving marketing initiatives and enhancing the company's presence in Australia and the UAE.

If you are interested in this role please reach out to Lindsay White at lindsaywhite@jivaro.com.au

As a Partnership Development Manager you are responsible for enhancing partnership agreements and securing opportunities with potential corporations. You will contribute to occupancy and revenue budgets by implementing acquisition strategies and securing partnerships.

Key Activities:

• Develop and execute a partnerships acquisition plan
• Secure inclusion of Voyages products in corporation's programs
• Foster relationships with key decision makers in target corporations
• Secure partnerships and sponsorship for the Anangu Communities Foundation
• Negotiate partnerships for mutually beneficial outcomes
• Liaise with internal departments to develop tailored product propositions
• Provide leads to Voyages Business Events team

Requirements:

• Experience in partnership development and negotiation
• Strong communication and relationship-building skills
• Ability to identify and convert profitable partnership opportunities
• Knowledge of tourism and non-tourism industries
• Understanding of corporate client communication and reward programs

If you’re interested in the above role please contact Lindsay White at lindsaywhite@jivaro.com.au

Role Overview:
To ensure our service is in line with industry standard service level agreements (SLA’s), or agreed ITG SLA’s, and that it is in line with formal agreements, client contracts, and front screens.

Key Responsibilities:

• Staff performance is measured and managed
• Manage key client relationships from an operational view
• Manage supplier relationships
• Contribute to strategic objectives
• Manage effective business communication
• Cultivate a positive culture and values
• Manage relevant system relationships
• Create and maintain process and policy guidelines 

Travel Planning:

• Assist clients in trip planning including airline, route and fare options as well as associated requirements such as visa and health requirements
• Research fare and rate options taking into consideration policy, preference, price and profitability.

Reservations & Ticketing:

• Make air, hotel, and car reservations accurately both in terms of the clients request and the prevailing terms and conditions associated with each supplier
• Take a proactive approach in meeting clients travel requirements
• Stay abreast of industry developments through active participation in supplier forums, educational sessions.

Service Delivery:

• Answer phone calls in a friendly, timely, helpful and professional manner.

Teamwork & Communication:

• 50% of your time as Team Leader will include a ‘hands on’ approach to all clients
• 50% of the role will be to effectively manage the team.
• Support co-workers in the sharing of knowledge and the workload
• Provide market intelligence and client feedback to the business as appropriate and available.

Skills/Knowledge:

• Basic technical knowledge of fares and ticketing (training will be provided)
• Exceptional attention to detail
• Customer focus
• Team orientated with the ability to work autonomously and to coach and mentor other members of the team.

Experience:

• Previous experience as either a Retail/Leisure Travel Consultant and/or Corporate Consultant with man management skills preferred.

If you’re interested in the above opportunity please send your resume in the first instance to lindsaywhite@jivaro.com.au

Join our dynamic team as the VP for the Asia Pacific region at one of the world's leading airfreight forwarding companies, based in Australia (Sydney, Brisbane, or Melbourne). Reporting directly to the CEO of Air Menzies International (AMI), you will drive the business agenda in the local freight and logistics market, ensuring profitability and growth.

Responsibilities:

• Develop and implement business strategies for the Asia Pacific market
• Provide leadership in Operations, Sales, Airfreight business, and market understanding
• Ensure compliance with Safety and Security requirements
• Drive revenue growth and profitability
• Lead new projects and acquisitions in the region
• Build and maintain relationships with industry partners

Qualifications and Experience:

• Over 10 years' senior management experience
• Extensive knowledge of freight forwarding and air cargo market
• Strong understanding of Customs, Quarantine, Security, and Government regulations
• Connected network within the freight and airline communities
• Financial and commercial acumen with P&L experience
• General management and strategic planning skills
• Excellent communication and leadership skills
• Ability to work across a multi-unit business
• Experience in presenting business proposals and analysis reports

Behaviours:

• Strong focus on operational safety and efficiency
• Builds trust easily with teams and customers
• Displays maturity in dealing with sales and customers
• Has a can-do attitude and is a strong team player
• Self-aware and adaptable, with a bias for action
• Embraces change and drives operational excellence

Requirements:

• Existing right to work in Australia
• Clean police record, valid Australian Passport, and Drivers Licence
• Flexibility to travel domestically and internationally
• Adherence to anti-bribery laws and company policies
• Professional and safe business attire required

What we offer:

• Competitive salary and benefits
• Opportunity for career growth
• Dynamic and supportive work environment
• Opportunity to make a difference in a global company

For further information or to apply for the above position please reach out to Lindsay White at lindsaywhite@jivaro.com.au