News

The 2024 Australian Retail Outlook is out now. This must-read resource is packed with exclusive insights from Inside Retail’s survey of retailers about their performance, plans and predictions for the year ahead; trend analyses and advice from industry experts; and interviews with leading retailers, including Ikea, Lush, Outland Denim, Milligram, and many more, about their growth strategies in 2024 and beyond.

To give you a glimpse of what you can expect from this year’s report, we are sharing selected articles over the coming weeks. Be sure to download the 2024 Australian Retail Outlook to discover more.

Angus McKay, CEO & managing director, 7-Eleven 

KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years?

Angus McKay: One of the challenges that will continue into next year is being able to demonstrate value to our customers. There’s no doubt customers are becoming more price-sensitive, so as a retailer, we have to make sure that our customers see that we are providing value.

That can come in the form of special offers, co-buy promotions or rewards for loyalty. The search for value is no better demonstrated than by the uptake of the Fuel Price Lock feature of our My 7-Eleven app, which has just had a 27 per cent year-on-year increase of users. In this case, the extra value for the customer comes when they link the app to Velocity Frequent Flyer rewards.

KPMG: What is a key investment area or opportunity for retail to thrive in over the next two to five years?

AM: There are two areas where we will continue to invest over the medium term – digital enablement and sustainability. 

On digital, we want to make things easier for our customers to play with us. We don’t want to create clutter and noise, we aim for quality over quantity. This means we must be smart about how we interact with our customers. The key will be to use data with precision so what you offer them matches customer needs and wants. 

In the sustainability space, work will continue around packaging and recycling, along with the sustainability of some ingredients in our own branded products.

John Gualtieri, CEO, Kmart and Target ANZ

KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years? 

John Gualtieri: In the current economic climate, with its high cost-of-living pressures, many Australian households are feeling significant pressures on their income. Value imperative is a growing influence on customer behaviour and will continue to be a driver in our industry for some time.

Retail has always needed to adapt to the evolving needs of consumers. While value is of increasing importance, it’s also becoming apparent that consumers expect retail to deliver access to great products at great prices.

This shift in consumer mindset expectations presents a significant opportunity and challenge for retail brands in Australia. For Kmart and Target, this trend aligns naturally with our ethos as a business. 

As an Australian, design-based product development company of our size and scale of operations, we deliver the lowest-cost product development, production and distribution model, which means we can continue to consistently deliver better products at lower prices. 

With our size also comes a responsibility to make a positive contribution towards a sustainable future. The retail industry’s focus on sustainability will continue to be a key priority that we take on collectively.

Waste is a huge challenge, and one that we need to develop a collective and sustainable response towards as an entire industry. This next phase will require an unparalleled level of partnership within the retail sector – from suppliers to customers as well as peer retailers, global sustainability partners and governments – to develop a solution at scale that is fit for purpose and delivers sustainable solutions to the problem. 

KPMG: What is a key investment area or opportunity for retail to thrive in over the next two to five years?

JG: Data will continue to be a key investment for retail and will help us unlock new levels of value creation – that will ultimately benefit consumers.

Data can deliver efficiencies in operations, but the real value is in using it carefully to drive growth and deliver an augmented customer experience through things like enhanced design capability, product availability and personalisation, as well as automation that drives better efficiencies, and ultimately a better customer experience as a result. 

The recent establishment of our distribution centre in New Zealand with automated product sorters and an automated inventory management system highlights the efficiency gains that are possible. These advancements liberate our team members from time-consuming manual tasks.

AI stands before us as another seismic shift for our sector, the potential of which we are only beginning to understand. The introduction of our AI-powered live Chatterbot marks the beginning of a new journey in this space. This tool is engineered to engage in end-to-end conversations with our customers, leading to an enhanced customer experience.

Scott Fyfe, CEO, David Jones

KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years? 

Scott Fyfe: In 2024, the economic headwinds facing Australian retail are likely to be onerous. Inflationary pressures will continue to impact consumer behaviours and whilst these challenges aren’t entirely new, their interconnected nature demands a heightened level of strategic agility and innovation from retailers to propel them forward.

KPMG: What is a key investment area or opportunity for retail to thrive in over the next two to five years? 

SF: Seamlessly integrating innovation across the value chain and crafting unforgettable customer journeys will be the currency of success. This will propel retail businesses beyond transactional exchanges, into a future of lasting connections and sustainable growth.

Daniel Bracken, CEO, Michael Hill

KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years? 

Daniel Bracken: For the next six to 12 months, the biggest challenge for retail will no doubt be a low level of consumer confidence, driven by high-interest rates and economic concerns. Add to this the challenge of increasing operating costs from labour, occupancy and COGS.

KPMG: What is a key investment area or opportunity for retail to thrive in over the next two to five years? 

DB: Retailers need to continue to invest in digital, data and customer insights. But also physical in-store environments need to keep pace with the expectations of customers.

Assaulting a retail worker in Western Australia could attract a jail term of up to seven years under proposed legislation, bringing the state in line with tough penalties in NSW, South Australia and the Northern Territory.

Under the proposed laws the maximum penalty for assaulting retail workers will be seven years imprisonment or three years and a fine of $36,000 if dealt with summarily.

Under the change the maximum penalty increases from 18 months imprisonment and a fine of $18,000.

Labor is seeking to curb increased rates of violence against retail workers which records show have doubled over the past two years.

Labor is seeking to curb increased rates of violence against retail workers which records show have doubled over the past two years.

"All retail workers, whether they're a casual in their first job or doing the night shift at the local convenience store, have a right to feel safe at work," Mr Zahra said.

"No one deserves to be spat on, threatened with weapons, intimidated or harassed for simply doing their job. People who engage in these types of behaviours are committing a crime - it's a simple as that. "

The chief executive of Wesfarmers says high inflation will see shoppers continue to look for value after Kmart’s budget home brand Anko boosted the retail conglomerate’s half-year profits.

Wesfarmers boss Rob Scott said customers’ appetite for more affordable products was prompting the company to try and expand low-price offerings despite “persistent” inflation driving up its wages and payroll tax, as well as costs for electricity, utilities, rent and insurances.

“It’s costing business more to operate. Then that has the risk of blowing through to prices, or at the minimum, stopping prices from coming down,” Scott told this masthead. “If domestic cost pressures stay higher for longer, that is going to continue to place more pressure on households.”

The ASX-listed retail giant, which also owns the Officeworks and Bunnings chains, on Thursday said its net profit rose 3 per cent to $1.4 billion in the six months to December 31, the first half of the financial year.

Overall revenue ticked up 0.5 per cent to $22.7 billion, thanks to Kmart’s 4.8 per cent revenue lift to nearly $6 billion, while sales at catch.com.au and the company’s chemicals and fertiliser division disappointed.

The result beat market expectations, sending Wesfarmers’ shares more than 4 per cent higher.

Kmart’s earnings jumped 26.5 per cent to a record high of $601 million following strong demand for its Anko range (which represents 85 per cent of store products) and women’s and youth clothing.

The discount chain’s beauty and home storage products were also performing well, and helped lure in younger customers. Meanwhile, furniture sales have softened as the lockdown-driven demand to upgrade home furnishings declined.

Kmart boss Ian Bailey, who gave a presentation on the Australian business at a US conference in January, said he was in “half a dozen conversations” with US and European retailers about stocking Anko products, but it was “very early days”.

The discount department store has dropped prices on some 1300 products over the past six months, and said it would keep a focus on reducing its operating costs amid higher inflation, supply-chain costs and staff shortages.

Taking a leaf out of Kmart’s book, Bunnings has also pivoted to focus on private label and affordable product offerings, which resulted in more foot traffic to stores, bigger basket sizes and more items sold in the December half. Its revenues increased 1.7 per cent in the period, with online sales rising 5.1 per cent.

Bunnings’ move to expand its cleaning and pet ranges also won customers eager to save by bulk-buying.

Officeworks’ 1.8 per cent growth in revenue to $1.7 billion in the half was driven by demand for stationery, art and school supplies, and tech products, while sales for office furniture declined.

Scott said the strategy of everyday low pricing at Kmart, Officeworks and Bunnings – rather than the high-low pricing approach of the supermarket giants, which leans on discounts and promotional periods – had resonated with customers, even as they increasingly wait for sales events such as Black Friday.

“Interestingly, we found that our everyday low prices were resonating really well through Black Friday,” Scott said.

Catch.com.au was the most significant drag on Wesfarmers’ result, with revenue slumping nearly 38 per cent as the website slashed unprofitable product lines to focus on higher-demand categories. The online marketplace is expected to be unprofitable for the entire financial year, though losses in the second half are expected to be less than the first half.

WesCEF, the ASX giant’s chemicals, energy and fertiliser business, saw its sales fall by 21 per cent amid volatility in the price of lithium, which has dropped due to oversupply, softer demand from China, and lower US electric vehicle sales.

Wesfarmers will pay a fully franked interim dividend of 91 cents per share, representing a 3.4 per cent uptick on the same time last year.

Looking at the current half, Wesfarmers said Kmart has “continued to deliver strong sales growth” during January and the first week of February, while Bunnings’ and Officeworks’ sales were “broadly in line” with the same period last year.

MST Marquee senior research analyst Craig Woolford described Kmart’s result as “outstanding” and noted that Wesfarmers’ operating cash flow of $2.9 billion, an uptick of 47 per cent, was “very good”.

“Wesfarmers has delivered a good result driven by cost control and Kmart,” he wrote in a note to clients. However, he noted some weakness in revenue from new Bunnings stores.

Analysts from Jarden said the half-year figures were “another quality result”.

Custom blinds and curtains retailer DIYblinds has appointed Peter Mitchley-Hughes as its new CEO.

Prior to the new role, Mitchley-Hughes served as GM of digital and consumer technology at Bunnings and as MD at Country Road Group.

He also held senior leadership roles at Myer, Target Australia, and Marks and Spencer.

“As a customer myself, I admired DIYblinds’ disruptive influence, so much so I could not resist
the opportunity to lead this incredible business where we can utilise new technologies to meet
and exceed our customer’s ever-changing needs,” said Mitchley-Hughes.

In addition, the company has named co-founder Evan Montero as chief growth officer while co-founder Liam Dobson will continue as a director.

The new appointments come as the company scales up and expands its new division HomePro, following the Australian Business Growth Fund positioning as a minority investor in 2022.

Antler recorded a 43% increase in international sales for the months of November and December 2023 compared to the previous year, backed by a global rebrand. 

Antler luggage is owned by ATR Holdings, an associated company of Strand in Australia.

Antler’s peak period growth compliments a double-digit growth trajectory over the last two years, ending FY22/FY23 up 427% to £27 million (AU$52.2 million). 

The brand now expects its FY23 to FY24 forecast to hit close to £40 million (AU$77.37 million) with growth of 41% year on year.

It follows a global rebranding by Antler in May 2023, including aesthetics, new logo, alongside partnerships with Soho House and British Fashion Council.

It also comes following the introduction of Strand’s Nere brand into Antler’s United Kingdom market last year.

May 2023 also saw Antler’s first expansion into the US, where demand has steadily grown throughout the year and captured 10% of global ecommerce sales over Christmas.

Antler managing director Kirsty Glenne said the brand is poised to accelerate further growth this year. 

“It’s exciting to see our rebrand strategy coming to life and proving successful with our customers,” Glenne said. “Phase two of our rebrand is the launch of our new collection in April 24, a new retail concept and the continuation of our US growth strategy.”

PLBY Group CEO Ben Kohn has confirmed the company is preparing to sell off Honey Birdette - the Australian lingerie retailer it acquired for USD$333 million in 2021. 

Kohn shared the news at a business conference earlier this month.

“Long-term, Honey Birdette doesn’t belong as part of this company, and at the right time, we will sell it,” Kohn confirmed. “But right now, the business is performing very well. 

“We talked about that in our Q3 results - the month of October - we’ve seen those trends continue, and we’ve also made other operational improvements. But we’re focused on Playboy and really returning that to the experiential lifestyle brand that it was.”

The news comes as Honey Birdette recorded revenue losses throughout 2023. In the third quarter of 2023, the lingerie brand recorded a US$4.1 million loss in sales - or AU$6.23 million. 

It also comes as PLBY Group began consolidating its assets by selling off two of its other subsidiaries - sexual wellness brand Lovers and another lingerie brand Yandy.

Until the commencement of a sale, Kohn said he and the team are re-evaluating opening new stores in 2024 given Honey Birdette’s performance.

“Honey Birdette had a tough first half of the year, but the improvements we’ve made are there,” he said. “We’re seeing the results from it. And at the right time, we will sell a part or all of that asset.”

According to Kohn, when it bought the business back in August of 2021, Honey Birdette had a ton of inventory on order by the previous owner, driving long lead times on inventory. The other key challenge was that, once the deal was signed, many Australian states went back into lockdown.

“And so, in ‘22, we had to discount, because we had to move that inventory out,” Kohn said. “Looking at ‘23, and then moving into 24, we have considerably cut down the number of days that we're on sale, really focusing on improving margin. 

“In Q3 [2023], we announced that we had increased gross margin by 300bps, which is a lot when you look at the overall revenue for the business.”

Kohn said that since then, PLBY Group made other changes to the Honey Birdette business. This includes changing its shipping policies to now charge customers for faster shipping - what Americans call ‘expedited’ shipping.

“Basically, everyone was qualifying - based on the average order size, which in the US is like $280 - for expedited free shipping,” Kohn said. “We've now discontinued that and charge for expedited shipping.”

The company also changed its return policy and put a 10% increase on all prices. 

“As labour has gone up over the past few years, we have not raised prices. And so we just instituted a 10% price increase. Because our tagging is done to the factory, that takes a while to roll in. And so you'll start to see that rolling in now through June of this year.”

According to Kohn, 42% of the brand’s trade comes from Australia, where the bulk of its retail stores are. The United States is the brand’s key market by a small margin, at 45%. Other international trade makes up the rest.

Kohn also revealed that 60% of Honey Birdette’s overall revenue comes from online sales. 

“What is really interesting when you look at the retail footprint - every time we opened a retail store, we actually saw an uplift in e-commerce in that geography,” Kohn said. 

Honey Birdette also sees 30% earnings before interest, tax, depreciation and amortisation (EBITDA) margins for stores, and each new store carries a rough cost of $700,000 to build, according to Kohn.

PLBY Group is a global pleasure and leisure company across media, products and experiences. Its key brand is Playboy, with a large portion of its revenue coming from licensing.

Luxury fashion group Richemont has reported sales growth of 8 per cent to US$6 billion for its third quarter ended December 31, on the back of China’s retail recovery. 

Sales for the nine months ended December 31 surged 11 per cent, primarily driven by Japan, Asia Pacific and the Americas.

Performance in Asia Pacific – where sales jumped 13 per cent – was fuelled by the 25 per cent sales growth of the Mainland China, Hong Kong and Macau businesses, more than offsetting softer performance in other Asian markets. The group posted the sharpest sales growth in Japan with 18 per cent increase in sales during the quarter as domestic and tourist spending, especially from Chinese clients, surged. 

Sales in Europe were 3 per cent lower as higher sales to Chinese and domestic clientele did not compensate for an overall reduction in tourist spending, the company said in a statement. Sales in the Americas were up by 8 per cent during the period. 

All product categories reported increased sales, with the jewellery maisons and specialist watchmakers performing the best, raising their contribution to 71 per cent of group sales. Group online sales fell by 5 per cent. 

Last month, the luxury group said it had scrapped the deal to sell a 47.5 per cent stake in Yoox-Net-a-Poter (YNAP) to Farfetch following the announcement of New York-listed South Korean e-commerce giant Coupang to rescue Farfetch Holdings from the brink of bankruptcy.

Jewellery company Michael Hill has closed six stores, five of those in Australia, and axed senior management roles amid a “challenging period for the business”.

On Friday, the company released its trading update for the 26-week period ending December 31, revealing its sales were negative compared to the first half of 2023.

It said it permanently closed five underperforming Michael Hill stores in Australia and one in Canada between July and October last year.

Of the store closures, one was in regional WA, one in Queensland, one in Victoria and two in NSW.

The update also revealed the company axed “a number of senior management roles”.

The first-half profit in the 26 weeks ending December 1 was expected to be between $30 million to $33 million — down from the $54.5 million reported in the previous corresponding period.

“While the first half was definitely a challenging period for our business with sales for the core Michael Hill brand down, we are encouraged by our performance against the broader jewellery sector,” managing director and CEO of Michael Hill Daniel Bracken said.

“Clearly, margin was under pressure from both input costs and promotional activity, and inflationary forces saw elevated costs across many aspects of the business, which together impacted EBIT (earnings before interest and taxes) for the half.

“Even though consumers continue to monitor their discretionary spend, our multi-brand strategy puts us in a strong position to continue taking market share from our competitors as we expand the Bevilles network and elevate the Michael Hill brand.”

Michael Hill now has 272 stores across Australia, Canada and New Zealand.

Godfreys, one of the country’s largest vacuum cleaner retailers and supplier of specialist floor cleaning products, has collapsed, with more than 50 stores across Australia and New Zealand shuttered and hundreds of jobs on the line.

The specialty retailer’s first store opened in 1931, and the business operated 141 stores with 600 staff before its collapse, with another 28 outlets run by franchisees. But good years have become rare. Adelaide’s Johnston family, the company’s key shareholder, has been funding losses for several years, and finances have worsened considerably since 2022, when the retailer breached its covenant on an overdrawn $31.3 million loan.

The collapse of Godfreys came on the same day official retail figures showed last month there was the largest decline in sales since the start of the COVID-19 pandemic. Sales fell 2.7 per cent in December, more than corrected the 1.6 per cent jump in November retail turnover, when Black Friday sales helped bring forward spending.

Godfreys’ administrators, PwC, will attempt to sell the company. But the restructure, ahead of any sale, will leave an estimated 193 staff out of work, 171 in Australia.

Godfreys was listed on the ASX for four years, floating at $2.75 per share. The company was taken private by one of its original owners, John Johnston, at 33.5¢ per share in 2018. Mr Johnston, who died at 100 only months after the purchase, joined the company in 1936, five years after it opened its first store in Melbourne.

The retailer has faced significant competition from Harvey Norman, JB Hi-Fi’s The Good Guys and online retailers like Kogan.com and Amazon. Meanwhile, Godfreys has continued to sell many old-school vacuum brands, with surging popularity in the Dyson brand, which is not sold by the retailer, hurting the company.

PwC’s Craig Crosbie said that like many retailers, Godfreys has faced a challenging operating environment.

“Lower customer demand amid cost-of-living pressures, higher operating costs, and increased competition have all taken a toll on profitability, with some stores more impacted than others,” he said.

“Our aim is to move quickly to restructure Godfreys to preserve as much of the business and as many jobs as possible. We intend to trade the restructured store network and sell the business and assets as a going concern, with strong interest expected from prospective buyers.”

The Johnston family had already cut the number of Godfreys’ network by around 40 stores since taking the company private in 2018. Mr Johnston and other shareholders had previously sold the business to Pacific Equity Partners and Unitas Capital, which paid $300 million for the company in 2006.

But those private equity firms injected too much debt into the business and, when the global financial crisis hit in 2008, found it difficult to make a return. Mr Johnston and investment bank Nomura bought it back for just $100 million in 2011.

Investec bought a stake a year later, and it floated in 2014.

Jane Allen, Mr Johnston’s daughter, said the collapse of the retailer was disappointing for the family after more than 90 years of operation.

“Sadly, like many retailers, we have been heavily impacted by consumer confidence and spending due to the economic era of high inflation, rising interest rates, and intense cost-of-living pressures. We are also still suffering from the unprecedented business disruptions of the COVID-19 pandemic,” she said.

“Despite our best efforts to improve profitability through various platforms, unfortunately, Godfreys has been hit by conditions beyond our control, including the weakness in discretionary spending by consumers, which has had an ongoing and significant impact on sales.”

Godfreys does not regularly file accounts with the regulator. Its latest financial report, for the 12 months to July 1, 2022, showed a net loss of $4.24 million, from a profit of $1.48 million one year earlier. Sales reached $179 million, slightly up on the year prior. But net debts jumped from $6.55 million to $18.78 million in those 12 months.

The retailer breached covenants on its overdrawn facility, but still found support from lender 1918 Finance, an entity associated with the Johnston family.

Godfreys chief executive John Morris and the company’s chief financial officer, Steven Mavro, only joined about 12 months ago in an attempt to turn the business around.

The first meeting of creditors will be held on February 9

Pressure is mounting on the Myer board led by new chairman Ari Mervis to recruit a chief executive after the department store missed out on hiring veteran retailer Mark McInnes as outgoing CEO John King’s successor.

Mr King is planning to exit the company in early June, having flagged his plans to depart last year and reunite with his family overseas. Mr King has helped turn around the department store chain over the past six years against a tough consumer backdrop.

Former Myer chairwoman JoAnne Stephenson, who was succeeded by Mr Mervis after the November AGM, said at the time the board was well-advanced in the search for Mr King’s replacement, with “interesting candidates both locally and internationally”.

Indeed, it was in advanced discussions with Mr McInnes about taking the top job at Myer, but they were unable to reach final terms. A Myer spokesman said there are no updates in relation to its CEO’s departure date or CEO candidates.

Last week, billionaire retailer Brett Blundy – founder of private investment company BBRC which owns stakes in listed retailers Lovisa, Accent Group, Best & Less and Victoria’s Secret – hired Mr McInnes as the global head of his retail and consumer business.

Mr McInnes spent a decade as CEO of Solomon Lew’s Premier Investments retail operations and before that, David Jones. He declined to comment.

The billionaire Mr Lew controls nearly 29 per cent of Myer, and has been creeping up the register every six months.

David Jones, now owned by Anchorage Capital, also approached Mr McInnes, as did private equity firm BGH Capital.

Myer has hired executive search firm Egon Zehnder.

Myer’s CEO wish list is speculated to include Macy’s’ outgoing CEO Jeff Gennette, who is retiring from the US giant in February. However, after 40 years with Macy’s, and given the smaller size of Myer, it may be a stretch to lure the US executive to Melbourne despite him being acquainted with Mr Lew.

Internally, executive general manager of stores, Tony Sutton, is highly regarded. He joined Myer in 1992 and has worked in a number of senior roles, and been on the executive management team since 2013 where he oversees the operations of the network nationally.

Chief financial officer Nigel Chadwick is retiring today, and will be succeeded by deputy CFO Matt Jackman.

Myer’s shares are trading around 68¢, down about 30 per cent over the past year, but above where they were since Mr King took over the top job in 2018 when the stock was sitting at around 40¢ and the retailer was on its knees.

He quickly established his customer first plan, shrinking floor space and closing stores, and helping transition Myer into a profitable business that has returned to paying regular dividends.

Myer operates 56 department stores and its online presence, which now represents more than 20 per cent of total sales of $3.36 billion in fiscal 2023. Mr King also grew its loyalty program, Myer one, which has more than seven million members.

Pandora has shifted to using recycled silver and gold for all of its jewellery, a move it said will avoid significant greenhouse gas emissions.

The new strategy aims to reduce 58,000 tons of carbon dioxide every year. According to the company, the carbon footprint of recycled silver is one-third compared to mined silver, while recycling gold emits less than 1 per cent of the carbon emissions from mining new gold.

The target was previously set for 2025 but has been achieved early thanks to the strong commitment from the firm’s suppliers.

Suppliers have had to switch their operations to only source materials that are certified recycled according to the Responsible Jewelry Council Chain of Custody. 

Pandora currently produces its jewellery with 97 per cent recycled silver and gold and is expected to increase to 100 per cent from this year’s second half.

“Precious metals can be recycled forever without any loss of quality. Silver originally mined centuries ago is just as good as new, and improved recycling can significantly reduce the climate footprint of the jewellery industry,” said CEO Alexander Lacik.  

The Copenhagen-based company sells its products in more than 100 countries through more than 6500 points of sale, including some 2500 concept stores.

The company surprised investors with the announcement that H&M brand head Daniel Ervér will takeover from outgoing chief Helena Helmersson.

H&M’s CEO unexpectedly quit on Wednesday and company veteran Daniel Ervér took over with immediate effect, as the Swedish fashion retailer struggles to boost sales and profitability.

Shares in the Swedish fashion retailer dropped 8 percent as outgoing CEO Helena Helmersson said she had decided to leave the company after four years in the top job, adding the role has been “very demanding” and telling journalists she did not have the energy to continue.

The leadership change came as H&M said sales for December and January fell by 4 percent compared to the previous year, a bad sign for the key Christmas shopping period.

The world’s second-biggest listed fashion retailer after Inditex, H&M has struggled to compete with Zara and low-priced fast fashion giant Shein, both of which have seen strong sales growth.

“I think the market will welcome the change after digesting the numbers,” said Adil Shah, portfolio manager at Storebrand in Oslo, which holds H&M shares.

“Speculation that margin targets will not be met is one of the reasons being stated for the CEO change,” he added.

H&M has focused on profitability rather than sales volumes recently as it aims to reach a 10 percent operating margin this year.

Ervér, 42, has been at H&M for 18 years, most recently as head of the retailer’s core H&M brand, a role he will keep alongside the CEO job.

“We think there’s a lot that needs to be done or could be done to turn around this business, and the question is whether or not a person who’s been there for 18 years is the right person, or even has the mandate to take those steps,” said Bernstein analyst William Woods.

H&M’s fourth-quarter operating profit margin fell to 7.2 percent from 7.8 percent in the third quarter. Having previously said its goal was 10 percent, the company on Wednesday called it an “ambition”.

Measured in local currencies, sales from Dec. 1 to Jan. 29 - the start of its fiscal first quarter - fell by 4 percent, compared to an increase of 5 percent in the same period last year. Sales over the fourth quarter had also fallen 4 percent, more than the market expected.

Fourth-quarter operating profit was 4.33 billion crowns ($415.4 million), up from 821 million a year earlier but below the 4.57 billion expected by analysts in an LSEG poll.

JPMorgan analysts said the results were disappointing, and that the weakness of H&M’s fourth-quarter profit “slightly reduces (the) credibility” of the 10 percent margin target.

Karl-Johan Persson, H&M chairman and grandson of the founder Erling Persson, said the company is in a strong position with “good conditions to make further improvements” this year.

The shares were down 8 percent at 154 Swedish krone by 0840 GMT having risen about 29 percent in the last 12 months.

Australian retail billionaire Brett Blundy has recruited Mark McInnes for the newly created role of global chief executive of retail and consumer at investment firm BBRC. 

McInnes will start his new position on February 26, two years after he stepped down as . He has been on paid ‘gardening leave’ since he departed from that company.

With the ‘golden handcuffs’ coming off on January 16, McInnes had been in discussions with potential employers, according to the Australian Financial Review (AFR).

McInnes told the AFR that Blundy’s experience, balance sheet capacity and ambition in the retail sector was particularly attractive.

“Brett actually wants significant growth in both the public and private retail and consumer market. I think the fact that he’s a retailer and I’m a retailer … I think we’ll make a great team.”

BBRC holds Blundy’s investments across a range of sectors, including its holdings in listed retailers Adairs, Lovisa, Accent Group and Universal Stores, as well as discount clothing chain Best & Less.

Anthony Albanese has revealed the consumer watchdog will conduct a 12-month price inquiry into the supermarket industry — which is under pressure over price gouging — as he begins selling the government’s revamped stage three tax cuts by declaring they will help millions of women, part-time workers, young people and renters.

The Prime Minister, who is under pressure to deliver more cost-of-living relief to struggling Australians, will also announce at the National Press Club on Thursday that his government will fund consumer organisation CHOICE to allow shoppers to compare the price of thousands of products across supermarkets.

Supermarket crackdown

“Today I announce that the Treasurer will be directing the ACCC to conduct a 12-month price inquiry into the supermarket industry. The ACCC has significant powers – and it is the best and most effective body to investigate supermarket prices,” Mr Albanese said.

“To look at how things like online shopping, loyalty programs and changes in technology are impacting competition in the industry. And to examine the difference between the price paid at the farm gate – and the prices people pay at the check-out. For me, it’s this simple. When farmers are selling their product for less, supermarkets should charge Australians less.

Prime Minister Anthony Albanese has announced the Treasurer will be directing the ACCC to conduct a 12 month…

“Today, I also announced that the government will fund consumer organisation CHOICE to provide shoppers with a clear understanding of how supermarkets are performing on this score. Because across thousands of products it can be hard for people to find the best deal. We are backing CHOICE – renowned for their commitment to consumer fairness - to provide clear and regular information on prices across a basket of goods.

“This will promote transparency, enhance competition and drive value. These actions send a very clear message – our government is prepared to take action to make sure that Australians are not paying one dollar more than they should for the things they need.”

Tax cuts sell

After a major backflip on the legislated stage three tax cuts, which has led business leaders to warn tax reform is dead in Australia, Mr Albanese has attempted to win over voters on his planned overhaul by saying the government’s definition of aspiration is “bigger and broader than just the highest income level”.

He referenced the pandemic, saying cost-of-living pressures demanded different tax policy just like the pandemic required a different economic policy through measures such as JobKeeper.

“Our aspiration is inclusive, not exclusive. Because when no-one is held back and no-one is left behind – everyone is lifted up,” Mr Albanese said.

“We know, we’ve had to deal with a global pandemic, a recession, damaged supply chains, conflict in Europe and the Middle East, rapid increases in the price of food and energy and ongoing worldwide economic uncertainty.

“And if we were to simply proceed with the old plan – promoted before any of these challenges even existed it would mean middle Australia missing out on the help they need and they deserve. And it would mean leaving out millions of women, part-time workers, young people and renters, who more than ever, deserve a government that’s on their side.

“For me, our responsibility is clear. This is the right decision, not the easy decision.”

Labor’s plan

Under Labor’s stage three plan, Australians earning $150,000 or more will receive less of a tax cut than they would have under the Coalition’s legislated package.

The top tax bracket of 45 per cent will start at $190,000, down from $200,000 under the Coalition’s package, and the 37 per cent tax rate – which was due to be scrapped from July 1 – will be retained for Australians earning between $135,001 and $190,000.

A flat 30 per cent tax rate will apply to incomes of $45,001 and $135,000, while a tax rate of 16 per cent would apply to the earnings of workers on incomes of $18,201 and $45,000.

“We are choosing a better way forward, given the changed circumstances. We are doing the right thing, for the right reasons. With a plan that delivers a tax cut for every taxpayer,” Mr Albanese said.

“More help for middle Australia. More help for families under pressure with their cost of living. And a better deal for 5.8 million working women. Every woman taxpayer will get a tax cut. And 90 per cent will receive a bigger tax cut, under our plan.”

Super Retail Group, the owner of Rebel and Supercheap Auto, posted robust Christmas trading with a 3 per cent rise in sales in the first half, but warned rising wages and rents are tipped to dent its profit margin.

Chief executive Anthony Heraghty said the group, which also counts Macpac and BCF as part of its retail stable, delivered another record interim sales result across its more than 700 stores, defying cost-of-living pressures.

Preliminary first-half group revenue was $2 billion, and first-half profit before tax between $200 million and $203 million in the 26 weeks to December 30, the company said in an ASX statement.

“The group has traded well over the cyber sales and Christmas holiday trading period,” Mr Heraghty said.

“We maintained positive like-for-like sales growth in the first half, however cost-of-living pressures on the consumer did lead to a more constrained retail trading environment at the end of the second quarter.”

Investors liked the news with shares jumping 5.76 per cent to $16.72 on Monday after Super Retail’s profit before tax range topped many analysts’ expectations.

All of Super Retail’s brands posted record sales in 2023.

At its biggest brand, Supercheap, which has proved resilient to the performance of the economic cycle, sales were up 4 per cent to $760 million in the first half of 2023-24, or up 3 per cent on a same-store basis. Pre-tax profit is tipped between $106 million to $107 million.

BCF was the strongest performer with sales climbing 8 per cent to $484 million, or 2 per cent higher on a same store basis, and pre-tax profit between $40 million and $41 million.

At sports chain Rebel, sales fell 1 per cent, or 3 per cent on a same store basis, to $673 million, and pre-tax profit between $64 million and $65 million.

Smaller stablemate brand Macpac’s sales were up 4 per cent to $105 million, or flat on a same store basis, with pre-tax profit around $8 million.

Despite the more challenging sales environment, the retailer said the resilience of the lifestyle and leisure categories would underpin Super Retail’s performance as consumers sharpen their focus on value.

Mr Heraghty added that well-executed promotions during peak end-of-year trading helped to deliver revenue growth. But the improved gross margin achieved in the first half is expected to be dented by the higher cost of doing business due to a rise in wages, rents and electricity.

He said the Rebel chain was particularly susceptible given the composition of its lease portfolio and its higher number of staff in store.

Rebel’s first-half normalised pre-tax profit result includes a $5 million provision (or $8 million for the full year) for deferred revenue as a result of loyalty credits issued to customers, in line with previous disclosure.

“Following the successful launch of Rebel’s new customer loyalty program in October 2023, more than 40 per cent of Rebel’s 3.9 million active club members have already earned points by shopping at Rebel,” Mr Heraghty said.

This year, the company is investing significantly in personalisation and loyalty as well as new store openings and refurbishments, including superstore formats.

Super Retail will release its half-year results on February 22.

JPMorgan analyst Bryan Raymond said the result was hard to fault (outside of Rebel), but questioned the sustainability of the share price at current levels.

“The composition of this trading update may result in profit taking as the earnings beat was driven by gross margins rather than sales, as well as leisure being a key driver rather than Rebel,” he said.

Mr Raymond expects Super Retail to continue its capital management, forecasting 25¢ per share special dividends to continue over each of the next four results this year and next.

Retail workers are leading a push for more paid leave, with an increasing number of employers offering five weeks of annual leave in what an industrial relations expert calls a “win-win-win” for workers, employers and the economy.

IKEA and Bunnings are among major retailers that have agreed to five weeks of annual leave, while the retail union says it is in negotiations with Coles, Woolworths and Kmart for more paid leave.

The union movement says more paid holiday leave will improve workers’ wellbeing and boost the economy, but employer groups warn it will impose extra costs on businesses.

Shop, Distributive and Allied Employees’ Association NSW secretary Bernie Smith said there had been no wages trade-off to achieve five weeks of annual leave in agreements negotiated with Bunnings and IKEA.

“Other employers like Big W, Apple and The Reject Shop have either included a fifth week of paid leave or are on a pathway to five weeks of annual leave,” he said.

Smith said retail workers deserved extra annual leave entitlements after years of productivity gains but low wages growth.

“We also know the importance of a healthy work-life balance for workers and the benefits this creates for customers and businesses,” he said.

Smith also said that giving workers more paid holiday leave would boost the economy, “particularly for the retail, hospitality and tourism sectors, where many people spend their leisure time”.

But Business NSW chief executive Daniel Hunter warned that widespread adoption of five weeks’ annual leave would raise inflation because higher staff costs would be passed onto consumers.

“While big corporates may have the flexibility to offer five weeks of annual leave, this prospect is challenging and potentially damaging to small and medium businesses,” he said.

“If widely adopted, it could add billions of dollars in cost to the books of already struggling businesses – limiting their growth and ability to borrow.”

IKEA’s 4000 Australian employees are entitled to five weeks of annual leave – or six if they regularly work overnight shifts – which the company’s co-worker experience manager, Greg Day, said had a positive impact.

“We believe it makes for a more engaged workforce who can more easily balance work and home life and want to build a meaningful career in retail with us,” he said.

Day said the introduction of five weeks’ annual leave would not affect customers or workflow.

“The main motivation for us is to be able to attract the very best co-workers to join IKEA, and for them to want to stay with IKEA and build their career with us,” he said.

IKEA employee Luke Nocke wants to use his extra week of annual leave to go to concerts and musical festivals outside Sydney and a motorcycle trip up the coast.

“It means I have enough extra leave days up my sleeve to take one here and there for things like spending time with friends, playing basketball and catching up over lunch with my family,” he said.

Nocke also said more holiday leave would benefit his physical and mental health.

“Having five weeks means it’s easier to take a day off to re-energise when I need it without stressing that I’m using up all my leave days,” he said.

Annual leave for full-time workers at Bunnings will increase from four to five weeks across the life of a new enterprise agreement, which began in November 2023.

Bunnings chief people officer Damian Zahra said the new package also provided higher rates of pay, more flexibility and choice on how employees structure their workweek in addition to the phased increase in annual leave.

“We want to attract and retain a high-performing team by providing industry-leading benefits and a great culture,” he said. “The new agreement, including the five weeks of leave, plays an important role in doing that.”

Australian Council of Trade Unions president Michele O’Neil said more annual leave would improve the wellbeing of workers. The union movement is also pushing for new laws to support rights for casual and gig workers and the right for workers to disconnect.

“Improved annual leave entitlements enable working people to have a better work-life balance, spend time with the people they love and it’s good for our community’s health and wellbeing,” she said.

Australian workers are legally entitled to four weeks of annual leave, which University of Sydney Business School associate professor Chris F. Wright said was relatively standard in international terms but was outdated.

“These entitlements reflect outdated social norms, originating in a time when family structures were very different from today, and there is a strong case for updating them,” he said.

Wright said European countries such as Austria, Denmark, Finland, France, Germany, Luxembourg and Sweden provide workers with 24 or more days of annual leave.

But Korea (15 days), Canada (10-20 days depending on provincial law and an employee’s length of service), Japan (10-20 days depending on an employee’s length of service) and the US (no statutory entitlement exists) are less generous.

Wright said additional annual leave would relieve a major source of pressure for workers with care responsibilities.

“Overall, I would expect additional annual leave to be a ‘win-win-win’ for workers, employers and the economy.”

More paid leave will also alleviate the recruitment challenges that are endemic in industries such as retail, hospitality and agriculture, Wright said.

“Jobs in these industries are often low-paid and insecure and the quality of employment conditions are not competitive compared to other industries.”

Boxing Day and Black Friday sales in Australia have been extraordinary for CE and appliance retailers like JB Hi Fi, The Good Guys, and Harvey Norman, with record sales reported. However, smaller audio and custom installation retailers are facing financial challenges with unpaid tax bills. The Australian Tax Office (ATO) is expected to take a tougher stance on debt collection in 2024, potentially leading to an increase in business insolvencies. This comes as unpaid taxes and business debts to the ATO soared to $45 billion in 2023, a significant leap from the pre-pandemic figure of $26.5 billion.

Defying Economic Pressures

Despite the cost-of-living pressures and the rise of November’s Black Friday sales, Australian consumers’ Boxing Day splurge is tipped to make a “modest” jump on 2022’s spending. The Australian Retail Association estimates that Australians spent $24 billion on Boxing Day Sales, marking an increase of 1.6% from the previous year. However, when accounting for population increase and inflation, real retail sales would have fallen by about 6% over that period. Retail sales volumes fell by 1.2% in aggregate terms and by 4.5% in per capita terms.

Financial Challenges for Retailers

Retailers in the discretionary space have been hardest hit as households cut back on spending due to soaring mortgage and rent payments and general cost-of-living. Australian real per capita household disposable income collapsed by 6% in the year to September 2023, and household consumption fell by less (-1.9%) than incomes (-6.0%) over the same time period. With the household savings rate already near zero, real per capita consumption is expected to remain weak in 2024, making it a tougher year for discretionary retailers.

The Impact on Smaller Retailers and the Construction Industry

Smaller retailers in the premium audio and custom install market, who owe millions in taxes, are particularly vulnerable. More assertive debt collection by the ATO could push many of these businesses over the edge in 2024. The construction industry has been hit hard, with a significant increase in insolvencies. Retailers are also facing challenges due to cost of living pressure and declining consumer spending behavior.

John Winter, the CEO of the Australian Restructuring Insolvency and Turnaround Association, has indicated that the ATO’s leniency in 2023 is over. He predicts a difficult year ahead for businesses, especially those in sectors like construction, e-commerce, and retail, due to the impact of cost-of-living increases and higher interest rates on consumer spending. The concern is that younger consumers are not being exposed to premium audio products due to the focus on entry-level audio by major retailers, which could impact future audio sales.

Francoise Bettencourt Meyers became the first woman to amass a $US100 billion ($146 billion) fortune, marking another milestone for the heiress and for France’s expanding fashion and cosmetics industries.

Her wealth jumped to $US100.2 billion, according to the Bloomberg Billionaires Index. The milestone came as shares of L’Oréal SA, the beauty products empire founded by her grandfather, rose to a record high, with the stock set for its best year since 1998.

Despite the gain, Bettencourt Meyers’ fortune is still significantly less than that of French compatriot Bernard Arnault, founder of luxury goods purveyor LVMH Moet Hennessy Louis Vuitton SE, who was second in the global ranking with $US179.4 billion as of Wednesday’s (Thursday AEDT) close.

France’s growing domination of luxury retail has spawned several other ultra-rich families, including the clan behind Hermes International SCA, who have amassed Europe’s largest family fortune, and the Wertheimer brothers, who own Chanel.

The reclusive Bettencourt Meyers, 70, is vice-chair of the board of L’Oréal, a globe-spanning €241 billion ($392 billion) company in which she and her family are the single biggest shareholders, with a stake of nearly 35 per cent. Her sons, Jean-Victor Meyers and Nicolas Meyers, are also directors. 

Run by executives from outside the family for decades, the firm was founded in 1909 by Bettencourt Meyers’ chemist grandfather, Eugene Schueller, to produce and sell a hair dye he had developed.

Bettencourt Meyers keeps her life private, shunning the glitzy social life sought by many of the world’s wealthy. She has written two books – a five-volume study of the Bible and a genealogy of the Greek gods – and is known for playing piano for hours every day.

Stock rebound

As an only child, Bettencourt Meyers came into her wealth following the 2017 death of her mother, Liliane Bettencourt, with whom she had an at times contentious relationship.

A legal battle in the noughties grew from a family feud to a political scandal that centred on whether the elderly mother was fit to manage the family’s wealth. Last month, Netflix came out with a three-part documentary, L’Affaire Bettencourt (aka The Billionaire, The Butler, and the Boyfriend), relating a saga that featured a former French president and secret recordings made by a butler.

L’Oréal grew rapidly in the decade leading up to the pandemic but took a hit during the health crisis when people under lockdown used less make-up. That was followed by a rapid rebound as consumers splurged on luxury items, sending the shares up 35 per cent this year.

The company’s stock could rise another 12 per cent over the next year as its product and geographic diversity shows resilience, according to Consumer Edge Research analyst Brett Cooper.

Bettencourt Meyers also chairs her family’s holding company, Téthys, which has the L’Oréal stake. Her husband, Jean-Pierre Meyers, is chief executive. In 2016, the two set up subsidiary Téthys Invest SAS, which bets on areas that don’t compete with the company.

With the stated intention of making “direct long-term investments in entrepreneurial projects”, the CEO of Téthys Invest is Alexandre Benais, a former Lazard investment banker.

Téthys Invest recently acquired a stake in French insurance broker April Group. Last year, it bought into decade-old fashion brand Sezane, and has also invested in French private hospital operator Elsan. The firm is partly funded by L’Oréal dividends.

Department store chain Macy’s has received an $8.8 billion acquisition offer from an investor group composed of real estate-focused investing firm Arkhouse Management and global asset manager Brigade Capital, according to the Wall Street Journal.

The investor group offered to acquire Macy’s shares they do not own for $32 a share, the Wall Street Journal reported on Sunday.

Stephanie Jimenez, senior manager of Macy’s corporate communications, told Inside Retail the company declined to comment on the offer at this time.

Initial reaction to the news was far from positive.

“While this would be lucrative for investors, it would not, in our opinion, bode well for the future of Macy’s,” said Neil Saunders, MD at GlobalData. “As critical as we are of Macy’s current management, they are at least focused on trying to run the business as a retailer. 

“An investor group that sells off real estate and perhaps takes other actions such as spinning off the e-commerce business, would certainly make some short-term gains. But unless some of those profits were reinvested in revitalising the core retail business, it would leave Macy’s in the worst of all worlds.”

The offer comes amid tough competition from online retailers, which have taken a big bite out of Macy’s value.

Saunders noted that Macy’s real estate portfolio is valued at least $6 billion based on a conservative estimate and Arkhouse’s bid is 32 per cent over the share price.

“Management must now make a judgment call. Either they show confidence in their future plans and keep Macy’s as a public company, or they let Macy’s go private in a transaction that will likely see the brand fade further and faster,” said Saunders.

Last month, Macy’s disclosed its third-quarter net sales declined 7 per cent year over year to $4.86 billion while net income plunged 60 per cent to $43 million.

Before taking the reins of Propel Group, the company behind some of Australia’s best-loved workwear brands, Caroline Elliott was the COO who restructured the local operation of French fashion label Kookai and orchestrated the local franchisee Magi Enterprises’ acquisition of the global licensing rights in 2017.

Six years later, Elliott is back in her element, overseeing the recent acquisition of Driza-Bone by Gina Rinehart’s Kidman and Co’s, marking the Australian mining magnate’s ‘foray into fashion,’ and positioning the remaining brands inPropel Group’s stable for growth.

These include RB Sellars, Goodwoods and NatEquest, with Rossi Boots almost finalised as the glass slipper to complement Kidman and Co’s Driza-Bone purchase.

“I’m an accountant by profession, but for most of my career, I have gone into businesses that are going through some restructuring – either acquiring or divesting businesses – I go in and embed myself into the business in some leadership capacity to help navigate through that.” Elliott told Inside Retail.

The family-owned Propel Group is an Australian entity that is inspired by the landscape with community at its core. Regional apparel retailer RB Sellars, founded in 1996, is its biggest business. It acquired Driza-Bone in 2017, and keeping the ownership of the heritage brand on Australian soil was a priority for Elliott, who took over as CEO of Propel Group in 2020, after a year as COO of the company.

Elliott has ensured the ownership of multiple other businesses’ remain in capable Australian hands over her career and attributes her success to a sushi manufacturing, wholesale and retail business she grew for six years prior to it falling into voluntary administration.

How the Driza-Bone acquisition came about

According to Elliott, Rinehart’s Kidman and Co approached Propel Group in regards to its portfolio of iconic Australian brands. “The approach was made by them twice,” she told Inside Retail in an exclusive interview. “She’s been a very proud Australian and interested in Driza-Bone for some time. So we started talking about it a couple of months ago and that came to fruition last week.”

The sale of Driza-Bone will enable Propel Group to accelerate its growth strategy for the stable of brands that remain under its ownership. The undisclosed funds from the sale will support growing the company’s founding business RB Sellars in Australian, New Zealand and international markets. This is the future focus for Elliott and Propel shareholders.

“We’ve been expanding the RB Sellars footprint in Australia and New Zealand. We’ve opened about five stores in this calendar year to date already and we’re going to continue to do that,” Elliott said.

“With the sale of one of our brands out of the group, it allows that to potentially fast track our investment into the brands that we’ve still got in our portfolio.”

Elliott confirmed that heritage brand Rossi Boots, which Propel acquired in April 2020, is in negotiation to be sold toKidman and Co. “Yes, that is under discussion at the moment, but I can’t give you any more than that at the moment,” she said. 

What’s left to Propel into the future

With the deal done on Driza-Bone, and Rossi Boots soon to follow, Propel is now focusing on actively expanding RB Sellars’ market share in Australia and globally – both through brick-and-mortar stores and online.

“We still have a lot of growth in the other brands that we’ve got. We’ve got a really good team here,” Elliott said.

“We run a shared services model, so although the brands sit autonomously, behind that is a shared services team that I run to make sure that we can efficiently support the brands as best we can, so nothing really changes there. The staff who currently work for Driza-Bone will transition over to Kidman and Co, but our shared services model stays in place.”

For example, the company set up its own distribution centre this year, so it no longer needs to use a third-party logistics provider. “That’s been operating now since April and going really well,” Elliott said. 

Beyond workwear, another area of expansion for the company is in the equestrian space through Goodwoods, an online retailer of equestrian products, and NatEquest, a wholesale business that sells equestrian supplies. Propel Group brought these businesses on board about 18 months ago through a new shareholder.

“If you look at our social media and Instagram you’ll see that horses feature often with our customer base, and so having an equestrian [business] come into the group just made sense,” Elliott explained.

Acquisition of new businesses could also be on the horizon. “I never say never, we’ve acquired three brands since I arrived,” Elliott said.

“We’re always looking at opportunities that might arise, but they need to have some affiliation with the brands that we currently have in the portfolio.”

Elliott said that Kidman and Co has agreed to continue selling Driza-Bone through RB Sellars stores. The upcoming autumn/winter collection, which Propel Group worked on as an extension of the 125-year anniversary range, will also go ahead as planned.

“With the change in ownership of these iconic brands at the moment, I just think it’s great that they’re staying in Australian hands with people who are, you know, really invested in them and will invest in them,” Elliott said. “That’s good for Australia and good for the brand’s longevity.”