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What Does “AI-Literate” Actually Mean for a Retail Executive?
Almost every senior brief I see now asks for AI fluency. Very few boards can tell me what they mean by it. An AI-literate executive isn’t the one who talks about AI most fluently. It’s the one who can point to a decision, a team or a process they changed because of it, and tell […]
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When Should a Founder Step Back as CEO?
Stepping back isn’t losing control. It’s making room for the person who can scale what’s already working. A founder should step back as CEO when the business needs an operator to scale what already works, not a builder to keep inventing it. The right time is almost always before the founder feels ready, and the […]
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The Board Decision Most People Get Backwards
Promoting from within isn’t the safe option. It’s the one that most needs testing. When a board already has the right person inside the business, most skip the search. That instinct is backwards: an internal promotion is the appointment that most needs testing, not the one that needs it least. Why Does an Internal Appointment […]
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The Return of the Commercial Operator
Why Boards Are Looking Beyond Functional Specialists for Their Next CEO For the past decade, executive teams have become increasingly specialised. More digital leaders. More customer leaders. More transformation leaders. More data leaders. More growth leaders. And that specialisation has been necessary. Businesses have become more complex. Customers are more demanding. Technology has accelerated. Channels […]
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The Rise of the Chief Customer Officer
Why More Businesses Are Putting the Customer at the Centre of the C-Suite For years, businesses have talked about being customer-first. Now, we are starting to see that reflected in the structure of the executive team. The Chief Customer Officer is becoming an increasingly important leadership role, particularly across retail and consumer businesses. And it […]
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Why Executive Hiring Timelines Are Blowing Out
Slow hiring is not a process failure. It is a leadership decision, and it has a cost. Across fashion, retail and consumer goods, we are seeing executive search timelines stretch well beyond what businesses can afford. A six-week process becomes twelve. A shortlist agreed in principle sits with a hiring committee for a month before […]
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